How a clinic works
Who does what in a clinic on Eleva, how clinic bookings are paid and how session records are kept.
A clinic brings licensed health experts together under one name. Here is who does what, and what the expert agreement says about care, payments and data when experts work through your clinic.
Who does what
- You, the clinic admin. You create the clinic and look after it from its own dashboard and inbox, kept apart from your personal Space and your own practice.
- The experts in your clinic. Each expert works in the clinic with the same tools as an independent practice: Today, Calendar, Services, Members, Public profile and Finance. Each one keeps their own licence and scope of practice, and Eleva checks their professional registration before their profile goes live.
Care, payments and data
When an expert offers services through your clinic on Eleva, the expert agreement says that your clinic:
- provides the care;
- invoices the member and receives the payment;
- is responsible for the health information created in its care, such as intake forms, session notes and reports. Eleva stores it securely, on your clinic's instructions;
- accepts the expert agreement and answers to Eleva for its experts' obligations under it.
How clinic bookings are paid
- Eleva charges no fee per booking on bookings made through a clinic. The service fee that independent experts pay on each booking does not apply.
- Your clinic pays a subscription per seat, on the terms of its plan.
- How your clinic pays its experts is agreed between your clinic and each expert.
Session records
Session records are encrypted, and each one stays with the expert who cares for that member. Eleva keeps them for 7 years after the last session, so the duty to keep clinical records can be met.