Your Space and account
Sign in, find your way around your Space, and manage your settings, privacy and data.
Your Space keeps your sessions, payments, reports and privacy settings in one place.
Sign in or create an account
- Go to eleva.care/login.
- Select Continue with Google, or enter your email and select Continue.
- Enter your password and select Sign in, or select Email me a sign-in link instead. The link works for 5 minutes.
You can also select Sign in with a passkey. Forgot your password? Select Forgot password? and we'll email you a reset link.
New to Eleva? Select Create an account on the sign-in page. Enter your email or continue with Google, add your name and a password of at least 8 characters, then open the verification link we email you.
Booked without an account? Sign in with the same email, with a sign-in link or Google, and your booking is waiting in your Space.
Find your way around
| Page | What you'll find |
|---|---|
| Home | A quick look at your sessions and a link to find an expert |
| Sessions | Upcoming and past sessions: join, reschedule or cancel |
| Payments | Your payments, receipts and refunds |
| Reports | Reports your experts share with you after a session |
| Settings | Profile, language, theme and notifications |
| Privacy | Consents, a copy of your data and deleting your account |
Settings
In your Space, go to Settings to:
- update your name, time zone and profile photo (JPG, PNG or WebP, up to 2 MB);
- choose your language and theme: light, dark, or the same as your device;
- choose how Eleva reaches you (email, SMS or in-app) for each kind of message, and set quiet hours to pause non-urgent messages.
To keep your account secure, open the menu under your profile photo and select Account settings. There you can change your password, turn on two-factor authentication with an authenticator app, add a passkey, connect Google, and sign out of devices you don't recognise.
Privacy and your data
In your Space, go to Privacy to:
- See your consents. Check what you agreed to and withdraw marketing, health data or AI consent. Health data consent stays in place while you have a confirmed session coming up.
- Choose clinic record sharing. If a clinic lets its experts share session records, you can opt out for that clinic.
- Download your data. Select Request export. We prepare a zip file, usually within a few minutes, and the download link works for 24 hours.
- Delete your account. Select Schedule deletion. Deletion runs after 14 days, and you can cancel it until then. New bookings stop as soon as you confirm; future and unpaid sessions are cancelled, and paid sessions are marked for a refund. Records linked to a session no longer carry your name or account, and are kept for the period the law requires.
You can change your cookie choices at any time from Cookie preferences in the site footer or in the menu under your profile photo. To learn more, read our privacy notice.