Join and manage your sessions

Your confirmation email has everything you need for your session. If you have signed in, you can also find it in your Space under Sessions.

Join a video session

You can join from 15 minutes before the start. There is nothing to install and you don't need an account.

1. Open the Join session link in your confirmation email, reminder email or calendar invite. Signed in? You can also open the session from Sessions in your Space and select Join session.
2. Check your camera and microphone, then select Join session.
3. If your expert isn't there yet, stay on the page. The call starts when they arrive.

During the call you can mute your microphone, turn off your camera, share your screen and chat. Your call is private and is not recorded. If you run past the booked time, you can keep talking; the page shows when the room closes.

Phone and in-person sessions

• Phone: your expert calls the number you gave when you booked, at the session time.
• In person: the practice address is in your confirmation email.

Reschedule or cancel

1. Sign in with the email you booked with and open Sessions in your Space.
2. Open the session. Under Manage booking, select Reschedule or Cancel session.
3. To reschedule, choose a new start time; the duration stays the same. To cancel, check the refund we show you, then confirm.

You can reschedule while cancelling would still give you a full refund. After that, you can still cancel. If the page says the session can no longer be changed, write to support@eleva.care.

How much you get back depends on the service's cancellation policy. See Payments and refunds.

Reports after a session

When your expert shares a report after your session, you'll find it under Reports in your Space. You can also open it from the session page with Read report.