Frequently asked questions
Quick answers about Eleva Care, our experts, your sessions and your privacy.
Can't find your answer here? Write to us at support@eleva.care.
About Eleva
Eleva Care helps you find independent women's health experts, book and pay for sessions, get reminders and join video calls. Your expert provides your care and is responsible for it. Eleva hosts the booking and the call.
Before a profile goes live, our team checks the expert's professional licence number and their registration with their professional body. Experts must keep that registration valid. Each expert describes their own training and experience on their profile.
By default, experts are listed by name. Experts marked Top Expert · paid plan pay for a plan that shows them first when you choose to sort by "Top Expert first". Section 8 of our terms of use explains how we order experts.
Browsing and creating an account are free. You pay the price of each session, set by the expert, with no Eleva fee on top. Some experts also offer free sessions.
Booking
No. You can book with just your name and email. We save the booking in a personal Space under that email, and you can sign in to it whenever you like. See Your Space and account.
Bookings are for adults booking for themselves. When you book, you confirm that you are 18 or older and that the session is for you. To arrange care for someone under 18, or for another person, contact the expert directly.
Yes. When you book, use Anything you want the expert to know. Your expert sees it with your session record.
If your insurance reimburses private sessions, ask your insurer what they need. Your expert issues the invoice for your session, in your name if you add your NIF when you book.
Sessions
No. Eleva works in your browser on a phone, tablet or computer. For video sessions, use an up-to-date browser such as Chrome, Safari, Firefox or Edge.
- Check that your browser can use your camera and microphone.
- Refresh the page and join again.
- Try another browser, or move closer to your Wi-Fi router.
- Still stuck? Write to support@eleva.care and tell us which device and browser you're using.
No. Your video call is private and is not recorded. If you allow it when you book, your session is transcribed live to help your expert keep their notes. You can withdraw that choice at any time under Privacy in your Space.
Privacy
Eleva is based in the European Union and protects your data under EU data protection law (GDPR). Session records are encrypted, and only the people who need them can open them. Read our privacy notice for the details.
In your Space, go to Privacy. You can download your data or schedule your account's deletion there. See Your Space and account.