Book a session

Booking takes a few minutes. All you need is your name and email.

Find an expert

1. Go to Find an expert.
2. Choose an area of care, such as pelvic health, physiotherapy or psychology, to narrow the list.
3. Open a profile to see the expert's services, training, languages, prices and cancellation terms.

Before a profile goes live, our team checks the expert's professional registration.

Book step by step

On the expert's profile, choose a service under Book a session and pick a time, or select See all times. Then:

1. How you'll meet. If the expert offers more than one way, choose video, phone or in person. Tell us where you are and the session language, so we show the sessions open to you. Select See available times.
2. When. Pick a day and a time. Times are shown in your time zone; select Change time zone if you need another. Then select Continue with your chosen time.
3. Your details. Add your full name and email. For a phone session, add the number your expert should call.
   • Optional: your NIF or EU VAT number, if you want the invoice in your name, and a short note for your expert.
   • Read the cancellation policy and tick the four boxes: terms of use, privacy notice, health data processing, and that you are 18 or older and booking for yourself.
   • Optional: allow live transcription and AI-assisted notes for this session. It stays off unless you tick it.
4. Payment. Pay by card, Apple Pay, Google Pay, Link or MB WAY. Have a promo code? Apply it here and see the new total before you pay. For a free session, there is no payment: select Confirm booking at the previous step.
5. Confirmed. You see a summary of your booking and what happens next.

When the expert confirms each booking

Some services ask the expert to accept each booking. You pay when you send the request, and the expert accepts or declines within 24 hours, or before the session if that is sooner. If they decline or don't answer in time, you get a full refund. Your join link arrives once they accept.

After you book

• We email you a confirmation with your session details and a calendar invite. For a video session, it includes your join link.
• Select Add to calendar to save the session in your own calendar.
• Your booking is saved in a personal Space under the email you used. Select Create your Eleva account on the confirmation page, or sign in later with the same email, to see it there.

Private booking links

If an expert sends you a private link, it opens the same booking steps. It may include a special price or a note for you.