Payouts
Set up payouts with Stripe, see when your share reaches your bank, and follow each payment in Finance.
Members pay when they book. Eleva collects the payment for you through Stripe, our payments partner, and transfers your share to your Stripe account. Stripe then pays it out to your bank.
Set up payouts
Start
In setup, choose Start Payments setup at the Payouts step. If you skipped it, open Finance and choose Set up payouts.
Complete Stripe's form
It opens on the page, without leaving Eleva. Stripe asks you to verify your identity with a photo ID, add a bank account, add a few details about your practice and accept Stripe's terms.
Finish anything still needed
If something is missing, you'll see a Still needed list. Complete it before you publish a paid service.
When you get paid
Your share of each booking becomes available on the later of these two dates:
- 7 days after the member paid
- 24 hours after the session ends
It is released at the next 04:00, Lisbon time. Stripe then pays it to your bank on your account's payout schedule.
Example: a member pays on 1 March at 14:00 for a session that ends on 3 March at 10:00. Seven days after payment, 8 March at 14:00, is the later date, so your share is released at 04:00 on 9 March.
Eleva checks the first transfer to your account, and unusually large ones, before release, so they can take a little longer.
Eleva may also hold a transfer while a payment dispute or refund is open, or while details Eleva or Stripe needs are missing.
Follow your earnings in Finance
At the top of Finance:
- Net: what you've earned, after Eleva's fees and any refunds.
- Pending: earned, not yet sent to your bank.
- Paid out: already sent to your bank.
Session payments lists every paid session with its Gross, Fees, Net, Payout state and the date it becomes Eligible. Use Export CSV for your records.
| Payout state | What it means |
|---|---|
| Pending | Waiting for its release date |
| Scheduled | Release date reached; the transfer is on its way |
| Needs approval | Eleva is checking it before release |
| Transferred | In your Stripe account |
| Paid out | Paid to your bank |
| On hold | Held while a dispute or another issue is resolved |
| Failed | The transfer didn't go through; write to support |
| Reversal pending | A refund is taking back all or part of the transfer |
| Reversed | A refund took back the transfer |
Under Payouts and account, Stripe's panels show your Balance, Payouts, Account Details and Tax Settings. Update your bank details there.
Taxes
You declare your earnings and pay your own taxes and social security. Under EU rules (DAC7), Eleva reports what experts earn on the platform to the Portuguese Tax Authority (AT) by 31 January each year, and sends you the information it reported about you by the same date.
If a payout hasn't arrived
- Check its Payout state in Finance and the release rule above.
- In Payouts and account, check whether Stripe needs anything from you.
- Check your bank details.
- Still stuck? Write to support@eleva.care.