Create your services
Build a service step by step, from price and policies to how members meet you.
A service is something members can book, such as "Initial consultation". Each one has a price, a duration, a cancellation policy and at least one way to meet: video, phone or in person.
Create a service
Start
Open Services and choose New service.
Fill in the form
- Title and Description, with a tab for each language. The English title is required; add Portuguese and Spanish for the languages you offer.
- Booking link: the end of the service's web address, for example
initial-consultation. - Duration (min), Price and the Languages of the session.
- Booking rules and policies, explained below.
Save
Choose Create service. The service opens with tabs: Basics, Details, Kind, Policies, Delivery modes and Private links.
Add a way to meet, then publish
Add at least one delivery mode, then publish the service from Services.
After you save, Improve, Shorten and Fix grammar on the Basics tab can help polish your description. Check the result before you save.
Details: what members get
Three short lists appear on your service card and booking page, in each language you offer:
- What to expect: how the session goes, step by step.
- What's included: what members get. List only what you actually deliver.
- Questions you can help with: real questions members bring, so they can tell if the session is right for them.
Empty lists are hidden on your public page.
Kind and visibility
- Clinical: regulated care. Each way to meet must stay inside the countries where you are licensed.
- Non-clinical: coaching, education or wellness.
Then choose who can find the service:
- Public: listed on your profile and in search.
- Unlisted: bookable through its direct link only.
- Private: reachable only through a private link.
Policies
Cancellation policy
Members see the policy before they pay. If you change it, the new policy applies to new bookings; existing bookings keep the one they were booked under.
| Policy | Full refund | 50% refund | No refund |
|---|---|---|---|
| Flexible | 24 hours or more before | — | Less than 24 hours before |
| Moderate | 48 hours or more before | Between 24 and 48 hours before | Less than 24 hours before |
| Strict | 7 days or more before | Between 48 hours and 7 days before | Less than 48 hours before |
Under every policy, a member who cancels within 24 hours of booking gets a full refund, as long as the session is at least 48 hours away.
How members book
- Instant Book: the member pays and is booked straight away. Best for online sessions you can take without a prior check.
- Request to book: the member pays now, and you accept or decline within 24 hours, or before the session if that is sooner. If you decline or don't answer in time, the member gets a full refund and the time is free again.
With Instant Book, you can also set Ask me to confirm last-minute bookings. Bookings that start within the time you choose (2, 12, 24 or 48 hours) then wait for you to accept. This helps with in-person sessions.
Booking rules
- Booking window (days in advance): how far ahead members can book. Leave it empty for no limit.
- Minimum notice (min): the shortest time between booking and session.
- Buffer before (min) and Buffer after (min): free time around each session.
- Reschedule window (hours): members can move a booking themselves while cancelling would still refund them in full. Set a window to stop changes closer to the session.
Delivery modes: how members meet you
Choose Add a way to meet and set:
- Meeting type: Video, Phone or In person. The type is fixed once saved; to change it, deactivate the mode and add a new one.
- Schedule: the hours when this mode can be booked.
- Location, for in-person sessions. Choose Add a place to add the address.
- Countries and Languages for this mode. Presets help: All my countries, Portugal only or EU.
- Price override (€): leave it blank to use the service price.
Private links
Invite a specific person, for example when your public agenda is closed. Choose Create private link, pick the delivery mode, and if you like add a recipient email, a price, an expiry date, a maximum number of uses and a note for the member.
Copy the link straight away: for your security, it is shown only once. You can Revoke a link at any time.
Publish
In Services, open the service's menu and choose Publish. A paid service needs your payouts set up first; you can do this from Finance. To stop new bookings, choose Unpublish.
The price you set is the final price members pay, in euros. Eleva keeps 15% of it, VAT included where due. See prices and fees