Bookings and requests
See what's coming up, answer booking requests, and know what happens when plans change.
Your week at a glance
- Today shows your sessions this week, requests to review, your published services and your next sessions.
- Calendar shows your week with every booking in one place. Select a booking to see the member, how and where you meet, and to join the session or open its report.
You and the member get confirmations and reminders by email.
Answer a booking request
Services set to Request to book, and last-minute bookings you asked to confirm, wait for you under Waiting for your answer on Today and in Calendar.
- Open the request.
- Choose Accept or Decline. Before a request is declined, Eleva asks you to confirm. You can choose a reason from a short list; it is not sent to the member.
- Answer by the date shown: within 24 hours, or before the session if that is sooner.
If you decline, or the time runs out, the member is refunded in full and the time is free again.
When a member cancels
Members can cancel from their booking. The refund follows the cancellation policy that was shown when they booked. See the policies
Your share follows the refund. On a €100 service:
| Member's refund | You receive |
|---|---|
| Full | €0 |
| 50% | €42.50 |
| None | €85 |
When a member reschedules
Members can move a booking themselves while cancelling would still refund them in full, and within the reschedule window you set for the service. The new time comes from your open hours, and the session keeps its length.
If you can't make a session
Write to support@eleva.care as early as possible, with the booking and the reason. Please don't ask the member to cancel for you.
- The member gets back everything they paid, and Eleva offers them a new booking.
- You receive nothing for that booking. If your share was already transferred, it comes off your next transfers.
Repeated cancellations may lead to your account being restricted or suspended.
If a member is ill
If a member can show that illness or another serious reason stops them attending, Eleva support may ask you to move the booking once, free of charge, to another time you have. The payment and your share carry over.